Our
network incorporates over 180 accident repair centres
covering all areas of the UK and Northern Ireland. We
undertake repairs to all cars and light commercial vehicles,
including long wheel base vehicles and high-tops.
All
repairers are closely monitored and rated by ourselves.
Each bodyshop is given a PUE (Performance, Update, Equipment)
rating based on a detailed monitoring and analysis of
the service delivered. The performance part of the rating
takes into account many factors, and is geared to ensure
we are using repairers that deliver a quality repair,
on time, and fairly priced. Ratings are reviewed on a
very regular basis. For each repair we select the best
available bodyshop for the job. Ultimately, only the best
repairers are retained.
Circa
40% of drivers complete our satisfaction survey. Included
in the survey are the drivers opinion of both the repairer
and Repair Link. 100% of fleet drivers are satisfied with
our services. In fact, 65% rate the service as "Very
Good," and 30% as "Good."